About NanaWall Woes

“A Nightmare with NanaWall: Mismeasurements, Blame-Shifting, and No Accountability”

From the very start of our NanaWall journey, it was a downhill slide into frustration, mistakes, and complete disregard for responsibility. It all began with Andy Cook, the sales rep, who somehow managed to mismeasure the custom sliding doors—even after visiting our home twice to confirm the details. This critical error left us with doors that didn’t fit, forcing unauthorized structural changes to our home without our knowledge or consent.

Next up was Zac Lerma, the Central Installation Manager, who only added fuel to the fire. Instead of addressing the defective panels and botched installation, Zac chose to point fingers at us and external factors, washing his hands of the situation. He refused to replace any more panels and took zero ownership of the mistakes.

And then there was Solomon Stutzky. At first, he appeared to be on our side, making promises to fix the issues. But over time, his enthusiasm faded into a series of empty assurances and deflections, leaving us with no resolution and mounting frustration.

Our experience with NanaWall has been nothing short of a nightmare. What should have been a simple, high-end renovation turned into an expensive, drawn-out ordeal, thanks to NanaWall’s unwillingness to take responsibility or fix their mistakes. Their poor communication, mishandling of the project, and lack of accountability have made this a cautionary tale for anyone considering working with them.

Andy Cook

Andy Cook, the NanaWall sales rep, played a crucial role in my frustrating saga with NanaWall, and his missteps are hard to ignore. Tasked with ensuring that the custom sliding glass doors fit perfectly, Andy made not one, but two visits to our home to take measurements. Given his repeated involvement, one would think the outcome would be a flawless fit. Unfortunately, the exact opposite occurred.

Despite his multiple visits, the doors that Andy Cook ordered were the wrong size—too large for the opening. This mistake wasn’t just a minor oversight; it required unauthorized structural changes to our home to “make it fit.” Support beams were removed, and cuts were made without any consent or prior discussion. It’s baffling how a company that prides itself on providing high-end, custom-made products could have allowed this to happen, especially after two site visits by their representative. Yet, Andy seemed oblivious to the error until it was too late.

Instead of owning up to the mistake, there was little communication from Andy following the botched installation. It became clear that his involvement, from start to finish, was characterized by confusion, poor attention to detail, and a lack of accountability—traits that make him the perfect embodiment of a rodeo clown, fumbling around while chaos ensues. The impact of Andy’s actions didn’t just lead to delays and additional costs but left us with a home that had been altered without permission, all because of his inability to measure correctly. This rodeo-clown-like performance contributed significantly to our ongoing “NanaWall Woes.”

Solomon Stutzky

Solomon Stutzky, the Co-Service Department Manager at NanaWall, entered the picture as someone who seemed promising at first but quickly became a source of frustration and empty promises. Initially, Solomon appeared to be on our side, acknowledging the issues with the defective glass panels and offering solutions to fix them. He even made assurances that the problems would be addressed, giving us hope that the situation would soon be resolved. Unfortunately, his enthusiasm and willingness to help were short-lived.

As time passed and the issues persisted, Solomon’s helpful demeanor faded. Instead of proactive solutions, we were met with vague responses and delayed actions. Each time we reached out, we were given assurances that things were being handled, but nothing substantial ever came from it. Solomon’s role shifted from a problem-solver to a roadblock, offering nothing but deflection and excuses as the situation dragged on.

His handling of the case was reminiscent of a rodeo clown—distracting from the real issue with exaggerated gestures, but ultimately providing no real resolution. Instead of addressing the defective glass panels, Solomon became more focused on avoiding responsibility, leaving us stuck in an endless loop of miscommunication and frustration. Despite his initial appearance as a helpful figure, Solomon Stutzky’s involvement in the “NanaWall Woes” only added to the chaos, as he repeatedly failed to follow through on promises, making the situation worse rather than better. His rodeo clown antics left us with no resolution and mounting dissatisfaction.

Zac Lerma

Zac Lerma, the Central Installation Manager at NanaWall, played a key role in the frustrating series of events during my experience with the company. From the beginning, Zac made it clear that he was not interested in resolving the problems we were facing. Instead of offering solutions or taking responsibility, his behavior was dismissive and defensive, constantly shifting blame elsewhere.

Zac’s involvement became most apparent when issues with the defective glass panels were raised. Instead of acknowledging that the panels were delivered with scratches and visual defects, Zac pointed fingers—at the installers, at the cleaning company, and eventually at us, the homeowners. His refusal to take responsibility for the quality control failures or the mismanagement of the installation process was astonishing. Rather than stepping in to correct the situation, Zac repeatedly implied that the problem was someone else’s fault, leaving us feeling abandoned by NanaWall’s so-called customer service.

Perhaps the most frustrating aspect of Zac’s behavior was his final decision to stop addressing the issue altogether. After multiple rounds of defective replacement panels, Zac essentially washed his hands of the problem, stating that NanaWall would no longer be involved in replacing the glass. His refusal to replace the clearly defective panels or offer any further support showcased a complete lack of accountability.

In the end, Zac Lerma’s involvement was a masterclass in how not to handle customer service. Instead of fixing the situation, his defensive and dismissive attitude only compounded the frustrations we had already experienced. His behavior, like a rodeo clown fumbling through a chaotic situation, added to the overall nightmare that was our “NanaWall Woes.”

Architectural Glazing Systems, Inc.

Architectural Glazing Systems is the latest glass supplier involved in our ongoing saga with NanaWall, and their entry into the process has only made things worse. While we hoped that switching to a new supplier would finally resolve the defects in our sliding glass panels, the results have been far from acceptable. Unlike the previous supplier, whose glass panels were plagued mainly by foggy streaks, the panels from Architectural Glazing Systems arrived in even worse condition—still featuring foggy streaks, but now with deep, visible scratches across the surfaces. The fact that each replacement panel came with defects only added to our frustration.

Rather than improving the situation, Architectural Glazing Systems managed to deliver glass that not only replicated the prior issues but introduced new ones. Despite the switch to this “new” supplier, the quality control issues persisted, showing a clear lack of oversight and attention to detail. Every replacement has been disappointing, with the same foggy streaks that detract from the appearance of the glass and scratches that make the panels look as though they’ve already endured years of wear and tear.

To make matters worse, Zac Lerma, the Central Installation Manager at NanaWall, was quick to pass the responsibility off to Architectural Glazing Systems. In his final communications with us, Zac essentially washed his hands of the situation, stating that the problem was now up to the glass supplier to resolve. This blatant handoff of responsibility left us in the hands of a company that, so far, has only worsened the situation. Instead of fixing the problem, Zac and NanaWall left us with a new set of defective panels and no real solution in sight.

Should You Do Business with NanaWall Glass?

Based on my experience with NanaWall, I would strongly caution anyone considering doing business with them. What began as an exciting home renovation project quickly turned into a nightmare of defective products, mismanagement, and poor customer service. NanaWall markets itself as a premium provider of custom sliding glass doors and movable walls, but the reality of working with them has been anything but premium.

From the start, we faced a series of issues that should never occur with a high-end, custom product. The initial mismeasurement of the doors by their sales representative, Andy Cook, led to unauthorized structural changes to our home—something that was done without our knowledge or consent. Despite multiple site visits, the installation was botched from the beginning.

When we tried to resolve the defects in the glass panels, things only got worse. We dealt with foggy streaks, scratches, and poor quality across every round of replacements. The old supplier, and now the new one—Architectural Glazing Systems—have both failed to provide a product that meets even basic standards of quality. The new panels arrived in even worse condition, featuring the same foggy streaks along with deep scratches that ruined the aesthetic appeal of the installation.

Customer service from Zac Lerma and Solomon Stutzky added insult to injury. Zac was dismissive, constantly shifting blame and ultimately refusing to take responsibility for the defective panels. He even passed the buck to the new glass supplier, leaving us stuck dealing with a problem that never should have existed in the first place. Solomon made promises to help but ultimately left us with nothing but frustration.

So, should you do business with NanaWall? Based on our experience, the answer is a resounding no. The company’s inability to provide a high-quality product, their lack of accountability, and their poor customer service make NanaWall a risky choice for anyone looking for custom glass installations. Our “NanaWall Woes” are an example of how even a high-end brand can fail spectacularly in delivering what they promise.