Customer Service Nightmare with NanaWall
In this post, I share my frustrating experience dealing with NanaWall’s customer service. Learn how constant blame-shifting, excuses, and a lack of accountability turned a simple product issue into a drawn-out nightmare. Discover why working with NanaWall’s customer service may not be as smooth as you’d expect from a high-end brand.
10/27/20241 min read
Dealing with NanaWall’s customer service has been nothing short of a nightmare. What should have been a simple process of replacing defective glass panels turned into a chaotic, frustrating ordeal that felt more like a game of blame-shifting than actual assistance.
From the start, NanaWall’s customer service team, led by Zac Lerma and Solomon Stutzky, seemed more interested in deflecting responsibility than addressing the problems. When I reported the scratched and streaked panels, I expected swift action and a resolution. Instead, I was met with a series of excuses. Zac blamed everyone but NanaWall, even suggesting that the cleaning crew caused the damage. Solomon, who initially promised to help, eventually stopped offering any real solutions, leaving me in a state of limbo.
Despite multiple attempts to get the issue resolved, the replacements that arrived were in even worse condition. It became clear that customer satisfaction was not a priority for NanaWall, and any hopes of getting high-quality service quickly faded. The team’s dismissive attitude, constant deflections, and refusal to take responsibility turned what should have been a simple customer service interaction into an ongoing nightmare.
If my experience is any indication, be prepared for a frustrating journey if you need help from NanaWall. Their approach to handling complaints and product issues falls far short of the premium service they claim to offer.